Privacy Policy

truetimex.com is a direct retail boutique for curated luxury watches operated by TFTTX LLC, a limited liability company registered in the State of Connecticut, United States, with its principal place of business at 268 Post Rd Ste 200, PMB 709801, Fairfield, Connecticut 06824-6220 (“TrueTimeX”, “we”, “us”, or “our”).

This Privacy Policy explains what personal information we collect when you browse, create an account, buy from us, or use our concierge, TimeMD market data and TrueTimes content, and how we use and protect it.

Account information: name, email address and password (stored only as a secure hash).

Order information: purchases, offers, part-exchange requests, and the billing and shipping details you give us to complete an order.

Verification information: identity details we may request before completing an order, used only to prevent fraud.

Usage and device data: pages viewed, searches, approximate location derived from IP address, and device and browser type, collected via cookies and similar technologies.

Communications: messages to our concierge and support desk and records of that correspondence.

To process and fulfil your orders, refunds and part-exchanges, and to provide customer support.

To verify identity and prevent fraud, counterfeiting and abuse.

To provide TimeMD market analysis and pricing information.

To contact you about your account and orders and, with your consent, send briefings or marketing you can opt out of at any time.

To meet legal obligations, including tax and consumer-protection requirements.

With suppliers and logistics partners only as needed to fulfil, authenticate and deliver your order (for example, shipping details for delivery).

With service providers who process payments, host our site, verify identities and send communications, under confidentiality obligations.

With law enforcement or regulators where required by law, or to protect the safety and integrity of the site.

We do not sell your personal information.

We use essential cookies to keep you signed in and remember your preferences, and analytics cookies to understand how the site is used and to improve it. You can control cookies through your browser settings; disabling essential cookies may prevent checkout and sign-in.

We retain personal information for as long as your account is active and as required by law (typically up to 7 years for transaction records).

We use industry-standard safeguards including encryption in transit, access controls, and row-level security on our database. No method of transmission or storage is 100% secure; if we become aware of a breach affecting your data, we will notify you as required by law.

Depending on your jurisdiction (including the EEA, UK, California, and other states), you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing.

To exercise any of these rights, contact us at concierge@truetimex.com. We will respond within 30 days. California residents: we do not “sell” or “share” personal information as defined by the CCPA/CPRA.

We are based in the United States and process data there. Where required, we use appropriate safeguards for international transfers.

The site is not directed to anyone under 18, and we do not knowingly collect personal information from minors.

We may update this Policy from time to time; the effective date above reflects the latest version, and material changes will be announced on the site.

Contact: TFTTX LLC, 268 Post Rd Ste 200, PMB 709801, Fairfield, Connecticut 06824-6220 · concierge@truetimex.com.