Privacy Policy

TrueTimeX LLC (“TrueTimeX”, “we”, “us”, or “our”) operates the global marketplace for luxury watches at truetimex.com. Our principal place of business is 608 5th Ave, Suite 408, New York, NY 10020, United States.

This Privacy Policy explains what personal information we collect when you use our marketplace, TimeMD market data, Trade Floor, membership program, concierge services, and TrueTimes content, and how we use and protect it.

Account information: name, email address, password (stored only as a secure hash), dealer or collector profile details, and membership plan.

Transaction information: offers you place, purchases, trade activity, portfolio positions, and shipping details you provide to complete an order.

Verification information: identity documents, dealer credentials, and references you submit for verification — used solely for authentication and trust purposes.

Usage and device data: pages viewed, searches, listing interactions, approximate location derived from IP address, device and browser type, collected via cookies and similar technologies.

Communications: messages you send to our concierge, support requests, and records of correspondence.

To operate the marketplace: processing offers and orders, managing your membership, and facilitating member-to-member trades.

To verify dealers and members and to prevent fraud, counterfeiting, and abuse.

To provide TimeMD market analysis, pricing signals, and personalized market intelligence.

To communicate with you about your account, orders, and — with your consent — market briefings and marketing you can opt out of at any time.

To comply with legal obligations, including tax, anti-money-laundering, and consumer-protection requirements.

With other members, limited to what a transaction requires (for example, a dealer sees a buyer’s shipping details after a sale).

With service providers who process payments, host our infrastructure, verify identities, and deliver communications — each bound by contractual confidentiality.

With law enforcement or regulators where required by law, subpoena, or to protect the safety and integrity of the marketplace.

In connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information to third parties.

We use essential cookies to keep you signed in and remember your preferences, and analytics cookies to understand how the marketplace is used and to improve it. You can control cookies through your browser settings; disabling essential cookies may prevent checkout and sign-in.

We retain personal information for as long as your account is active and as required by law (typically up to 7 years for transaction records).

We use industry-standard safeguards including encryption in transit, access controls, and row-level security on our database. No method of transmission or storage is 100% secure; if we become aware of a breach affecting your data, we will notify you as required by law.

Depending on your jurisdiction (including the EEA, UK, California, and other states), you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing.

To exercise any of these rights, contact us at privacy@truetimex.com. We will respond within 30 days. California residents: we do not “sell” or “share” personal information as defined by the CCPA/CPRA.

We are based in the United States and process data there. Where required, we use appropriate safeguards for international transfers.

The marketplace is not directed to anyone under 18, and we do not knowingly collect personal information from minors.

We may update this Policy from time to time; the effective date above reflects the latest version, and material changes will be announced on the site.

Contact: TrueTimeX LLC, 608 5th Ave, Suite 408, New York, NY 10020, or privacy@truetimex.com.